The building was converted from three shop units and is on the ground and lower ground floors connected by a lift making the premises fully compliant for disabled access. We have tried to make the waiting areas bright and interesting and have six original artworks on loan from Paintings in Hospitals (PiH). There are two consulting rooms and one treatment room on the ground floor and a smaller waiting area and consulting room on the lower ground floor. There is a disabled WC on the ground floor with nappy changing facilities and another patients’ WC on the lower ground floor. Children’s toys and general interest magazines are provided in both waiting rooms.
If you are on regular medication when you join the surgery, you will need to see a doctor for your first prescription. After that your repeat prescriptions can be requested in writing, or by fax or by e mail via the website (firstname.lastname@example.org). Please allow 2 working days in order to process your prescription. We do not accept telephone requests for repeat prescriptions for safety reasons. For most medicines, it is our policy to provide no more than 3 months supply at a time on an NHS prescription. To order online please request a unique reference number from our reception staff.
To request medication on line please use the link https://systmonline.tpp-uk.com/2/Login?Date=20170622145833
We can arrange for your prescription to be given to a local pharmacy of your choice so that you can collect your medicine directly from there. If you are housebound we can also arrange for one of our local pharmacies to deliver your medication to your home. We can send your prescription to you if you provide us with a stamped addressed envelope.
There are some medicines that we do not offer repeat prescriptions for such as the oral contraceptive pill and hormone replacement therapy. For these medicines, we usually give prescriptions for six months.
We will always contact you if there is cause for concern about a test result. We may write to you, ask you to make an appointment or telephone you with advice as to what action you need to take. Please note that we do not routinely inform patients if their results are normal. Some tests such as finger-prick blood tests and urine dipstix/pregnancy tests will give instant results. Most tests however can take up to 5 days for the result to come back and some special tests take longer.
Specimen pots are available at reception if needed.
If you are housebound or too ill to visit the surgery we will arrange for you to be visited by one of the doctors or district nurses. Please try and phone the surgery before 10 am with a home visit request and the duty doctor for the day will call you back to discuss your symptoms before visiting. It is always preferable to try and come down to the surgery if possible as there are better facilities and equipment.
We are very lucky to have an excellent interpretation service. If this is required please let the receptionist know that you require an interpreter at the time of booking an appointment. We have doctors who are able to speak French, Hindi, Gujarati, Cantonese and Vietnamese working in the practice.
Cervical Smear Tests
A cervical smear test is a quick, reliable and easy screening test which can detect abnormal cells very early on. These cells may turn into cancer of the neck of the womb if not treated in their early stages. Regular smear tests can prevent women from getting cancer and it is therefore very important to have one done.
All women who are aged between 25 and 49 years should have a cervical smear test performed every three years. For those women aged 50 to 64 years, it is recommended to have a test every five years. For women who have had a previously abnormal smear test it may be necessary to have the test more frequently. If you have had a hysterectomy ( unless it was for cancer) or have never been sexually active you do not need to have a smear test.
We now test all cervical smears for Human Papilloma Virus (HPV) which has been found to be one of the causes of cervical cancer. If you do not wish to have your smear tested for this please inform the nurse.
Out of Hours Service
If you need medical services outside the practice working hours you need to telephone the surgery number and your call will automatically be transferred to the local out of hours service who will arrange for you to be contacted by a doctor. The service will give you telephone advice, arrange a prescription at a local pharmacy, arrange for you to be visited by a doctor or arrange for you to be seen at a nearby location. The service also lets Lees Place Medical Centre know about your illness the following day.
You may also contact NHS Direct for advice on 08454647 or www.nhsdirect.nhs.uk.
In life threatening emergencies, always call 999 for an ambulance immediately.
You can now call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. You should use the NHS 111 service if
- You need medical help fast but it’s not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service
- You don’t know who to call or you don’t have a GP to call
- You need health information or reassurance about what to do next
For less urgent health needs, contact your local GP or pharmacist in the usual way.
FOR IMMEDIATE, LIFE-THREATENING EMERGENCIES, CONTINUE TO CALL 999
GP Out Of Hours
Patients can arrange out of hours appointments with a GP or practice nurse at the following practices:
The Connaught Square Practice
41 Connaught Square
London, W2 2HL
Mon – Fri: 18:30 – 20:00
Sat & Sun: 08:00 – 16:00
Pimlico Health at the Marven Surgery
46 – 50 Lupus Street,
London, SW1V 3EB
Mon – Fri: 18:30 – 20:00
Sat & Sun: 10:00 – 18:00
Westbourne Green Surgery
Health at the Stowe
260 Harrow Road
London, W2 5ES
Mon – Fri: 18:30 – 20:00
Sat & Sun: 12:00 – 20:00
A nurse-led Walk in Centre is also available:
Soho Square Walk in Centre
1 Frith Street
Phone: 020 7534 6500
Monday-Friday 8:00 – 20:00
Sat & Sun: 10:00 – 20:00
Travel Advice and Immunisation
We offer a comprehensive travel advice service where a personal immunisation plan can be given for each patient by our practice nurses. Some of the immunisations are not free and a fee will be charged. Please contact the surgery for an appointment at least six weeks before departure is planned.
Please click here to view the fees for travel immunisations.
The practice is registered as a Yellow Fever Centre
We have a fully equipped minor operations theatre within the surgery. Dr Thakore assisted by one of the practice nurses performs removal of lumps and bumps, joint injections and cryotherapy. Please book in via reception and ask for a Minor Surgery appointment. This clinic is on every last Wednesday of the month.
All our doctors and nurses are able to provide contraceptive advice. If you have chosen to use the oral contraceptive pill we would like you to be seen by one of the doctors for your first appointment. We also offer coil (IUS or IUCD) fitting as well as long acting contraceptive implants (Implanon), depo contraceptive injections and cap/diaphragm fitting.
All our patients are offered a free influenza immunisation if they are over 65 years old or high-risk ( patients with asthma, heart disease or renal disease etc.). Invitations are sent out in September, about a month before the campaign starts. Immunisations can be given during routine, booked appointments or by walking in without an appointment ( please check a nurse is available). Influenza immunisations are very safe and can be given to pregnant women. If you do not fall into one of these groups eligible for free NHS influenza immunisation but would like to be immunised, a small fee will be payable.
This is a once in a life time vaccination that prevents a serious form of pneumonia. All patients over 65 years of age or considered to be in an ‘at risk’ group -diabetic, asthmatic, heart disease etc. are entitled to have this vaccination. Please ask one of our nurses or a receptionist.
Medical check ups
All patients who are newly registered with the practice are offered a medical check up involving a life style questionnaire with advice and medical history, height and weight measurements and urine testing and appropriate blood test screening. These checks are mainly undertaken by one of the Practice Nurses who are able to refer to a doctor directly if necessary. Other routine checks are also possible on request.
The nurses at the practice are trained to provide help and support for patients wishing to stop smoking. They are fully up to date with all the new medications that help smokers to quit. All patients who are smokers are encouraged to stop smoking and the practice has an excellent record of success. Please contact reception for details. We also have Quit Smoking Adviser clinic every Wednesday from 1.00 p.m. to 3.00 p.m.
Maternal and Child Health
Our doctors and nurses are fully trained in antenatal care and child health. We recommend that patients who are pregnant make their first appointment about 6-8 weeks following the first day of their last menstrual period and following a positive home pregnancy test. We usually offer shared care with the hospital of your choice.
We are also able to offer child health advice, baby developmental checks by the doctor at 8 weeks and 8 months and childhood immunisations. The health visitor attached to the practice is Jenny Marshall and she runs a clinic on the first Tuesday of every month at the surgery for baby weighing, advice and routine health checks. Please do not bring babies or small children who are unwell to this clinic as they may pass on infection.
All immunisations for children are offered by the practice. These can either be done in the Maternal and Child Health Clinic or by one of our practice nurses in a routine clinic which may be more convenient. Please bring the child’s Red Book to the appointment so that the immunisations given can be accurately entered at the time they are given.
Our practice nurses are trained in the accurate monitoring of anticoagulation therapy (warfarin). They are able to test patient’s blood on site and by using a computer programme they can work out a regime tailored to that patient’s individual needs. They are backed up by our doctors on site and if necessary have direct access to a consultant haematologist in a local hospital. This means patients treatment can be monitored near to where they live rather than going to the hospital for regular checks.
We are registered under the Data Protection Act and your records are treated confidentially at all times.
If for any reason you would like to look at your medical records, please contact us in writing. We will then make an appointment for you to look at your notes with a member of the practice team. We can also provide copies of your notes from our computer system though we will make a small charge for this.
Under the Freedom of Information Act you have a right to see your health records written after November 1st 1991, subject to any limitations in the law.
Teaching and Training
The practice has now been accredited to teach medical students and doctors who want to specialise in general practice. The GP registrars are fully trained doctors who work with the practice following completing three years in related hospital jobs. Occasionally patients may be asked if they would mind a medical student sitting in on their consultation for teaching purposes. We are very grateful for your participation and help with this, but do let us know if you would rather see the doctor alone.
Every year we carry out a patient survey asking over six hundred patients questions about the reception and treatment they have received. The results of the survey and an action plan for changes are available on the website via the link below as well as being posted up on the notice boards for a few weeks after the results have been formulated. Please ask at reception if you would like a copy.
We are now conducting the survey via email as well as on paper so if you would like to participate in the next practice survey please let us know your current email address or request a copy to be sent to you in the post.
- Patient Survey Report 2014
- Patient Experience Action Plan 2014
- Profile Analysis 2014
- Profile Analysis Charts 2014
- Patient Satisfaction Questionnaire 2013 – 2014
Download our leaflet:
Suggestions and Complaints
- The Practice has a complaints procedure which can be viewed by clicking here
- Please click here to view our Practice removal from NHS list policy
If you have any suggestions for improving our services, please let us know in writing to our Practice Manager. These can be handed in to reception or posted through the letter box.